Privacy Policy

1. About This Policy

VoyaWise (“VoyaWise,” “we,” “us,” or “our”) operates a corporate travel booking platform at https://www.voyawise.com/ (the “Website”). Businesses and their travelers use it to search for and book flights, hotels, and rental cars, and to manage travel accounts and related support (together, the “Services”).

This policy explains what personal information we collect, how we use and share it, how long we keep it, and what choices you have. It applies to Website visitors, Business Customer representatives and administrators, and travelers whose trips are booked through VoyaWise. “Personal information” means information that identifies you or can reasonably be linked to you, such as your name, email address, or travel details.

2. Business Accounts and Travelers

Most travelers use VoyaWise through their employer or another organization (a “Business Customer”). In that case:

• The Business Customer opens the account, decides who may book travel, and may see booking details, itineraries, traveler profiles, and spend information through its authorized administrators.
• We handle traveler information to provide the Services under our agreement with the Business Customer, and the Business Customer may have its own privacy notices.
• Where we use information for our own purposes, such as securing the Website, marketing, and legal compliance, we are responsible for that use as described in this policy.

Questions about how your employer uses your travel information should go to your company’s travel administrator.

3. Information We Collect

Information you or your organization give us

• Account and business details: name, work email, phone number, job title, company name and address, billing contacts, administrator details, and login credentials
• Traveler profile and booking details: name as shown on travel documents, date of birth, gender, nationality, trip dates and destinations, flight, hotel, and rental car selections, confirmation numbers, travel preferences, and loyalty program numbers
• Identification details needed by an airline, hotel, car rental company, or authority, such as passport, driver’s license, or other government-issued ID information
• Special assistance and accessibility requests, which may reveal health or religious information if you choose to include it
• Payment and billing details: billing name and address, payment method information entered on payment pages, invoices, and transaction records
• Communications: support requests, emails, chats, demo requests, surveys, and feedback

Information we collect automatically

• IP address, device and browser type, operating system, referring pages, pages viewed, dates and times of access, and similar usage details
• Information from cookies, pixels, and similar technologies (see Section 4)

Information from other sources

• Your employer or travel administrator, or a colleague or assistant who books on your behalf
• Airlines, hotels, car rental companies, and booking systems that send us confirmations and changes
• Business partners, analytics providers, and advertising networks

If you give us information about another person, please make sure you are authorized to do so.

4. Cookies and Similar Technologies

We use cookies, pixels, and similar technologies to keep the Website secure and working, remember your preferences, understand how the Website is used, identify errors, help detect fraud, and measure and deliver advertising.

• Essential cookies are required for login, security, and core functions. They cannot be turned off.
• Analytics cookies help us understand traffic and how visitors use the Website.
• Advertising and tracking cookies record information about your visit so our advertising partners and we can measure our campaigns and show you VoyaWise ads on other websites and platforms.

Advertising and analytics partners may use these technologies to collect information about your activity over time and across websites. They operate under their own privacy policies, and we do not control their tools.

Your choices. You can block or delete cookies through your browser settings, though some features may not work. If your browser sends an opt-out preference signal such as Global Privacy Control, we treat it as a request to opt out of advertising and tracking cookies where the law requires. You can also contact us to opt out of targeted advertising (Section 11).

5. How We Use Information

We use personal information to:

• Create and manage accounts and verify identity
• Search for, make, change, and cancel travel bookings
• Process payments, issue invoices, and collect amounts owed
• Send confirmations, itinerary changes, and service notices
• Give Business Customers booking, spend, and account reports
• Provide customer support, troubleshooting, and quality assurance
• Keep the Services secure and detect and prevent fraud and misuse
• Analyze usage, fix problems, develop new features, and improve and personalize the Services
• Send marketing communications about VoyaWise, where permitted by law, and measure our advertising
• Meet legal, tax, and accounting obligations, resolve disputes, and enforce our agreements

6. How We Share Information

Airlines, hotels, car rental companies, and other travel providers.
To complete a booking, we send the details the provider needs, such as names, dates, contact information, and any required identification or loyalty details. These providers handle your information under their own privacy policies.

Booking and reservation systems.
Bookings may pass through third-party systems that connect us with travel suppliers.

Payment processors.
We use reputable third-party payment processors to handle payments. Your payment details go directly to the processor, which processes them under industry security standards, including PCI DSS. We receive only limited information, such as payment confirmation, card type, and the last four digits. The processor’s own privacy policy also applies, including in the event of a data breach on its side.

Your Business Customer.
We share booking, itinerary, traveler profile, and spend information with the organization linked to your account and its authorized administrators for travel management, billing, and reporting.

Service providers.
We use companies that help us operate, such as hosting, software, customer support, email delivery, analytics, advertising and marketing, security, and billing. We require them to use information only to provide services to us and as required by law.

Legal and protective reasons.
We may disclose information in connection with legal investigations, to comply with law, subpoenas, or warrants, to protect or defend our rights and property and those of our users, and to investigate or help prevent violations of law, this policy, or our agreements.

Business transfers.
If VoyaWise is involved in a merger, acquisition, financing, or sale of assets, personal information may be transferred as part of it.

With your permission.
We may share information when you ask us to or consent.

We do not sell personal information in exchange for money. Some advertising and tracking tools may count as “sharing” for targeted advertising under some state laws. You can opt out as described in Sections 4 and 11.

7. Sensitive Information and Accessibility Requests

Booking travel can involve sensitive details, such as passport and driver’s license numbers, payment information, and accessibility, dietary, or religious requests that may reveal health or belief information. Please share only what your trip requires.

You are not required to include health or religious information in a request. If you choose to, you are giving us your consent and direction to collect it and pass it to the relevant airlines, hotels, or rental companies as part of your booking. We use it only to arrange your request. You can ask us to remove optional sensitive details from your profile at any time.

8. Data Security

We take the security of your information seriously. We use industry-standard measures designed to protect personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. We store the information you provide on secure servers protected by firewalls, and we encrypt payment transactions using SSL/TLS technology.

No internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security. If we learn that your personal information has been compromised, we will notify you as required by applicable law.

You need a password to access your account. Please keep it confidential and do not share it. We will never ask you for your password. Tell us right away if you suspect unauthorized access to your account.

9. Data Retention

We keep personal information only as long as needed to provide the Services and for the purposes in this policy. The time depends on how long you or your organization has an account or recent bookings, legal requirements to keep transaction and tax records, contractual obligations, legal claims and regulatory matters, and secure backup needs. When we no longer need information, we delete it or remove details that identify you. Copies in backups are deleted on the normal backup cycle. We keep information longer only where the law requires or permits.

10. International Data Transfers

VoyaWise is based in the United States, and your information may be stored and processed here. Booking travel can also require sending your information to airlines, hotels, rental companies, and service providers in other countries, which may have different data protection laws from yours. When we transfer information, we take steps appropriate to the circumstances and applicable law. By using the Services, you understand that your information may be transferred and processed in these locations.

11. Your Privacy Rights and Choices

Choices available to everyone

• Marketing: use the unsubscribe link in our emails, or contact us to opt out of marketing communications. We may still send messages about your account and bookings.
• Advertising: manage cookies in your browser, or contact us to opt out of targeted advertising.
• Account information: review and update your details through your account, or contact us.

Additional rights. Depending on where you live, you may have the right to:

• Confirm whether we process your personal information and receive a copy, including in a portable format
• Know the categories of personal information we collect, the sources, the purposes, and the categories of third parties we share it with
• Correct inaccurate information
• Request deletion, subject to legal exceptions
• Opt out of targeted advertising, the sale of personal information, or profiling with significant effects
• Limit the use of sensitive personal information, or give consent before we process it.
• Withdraw consent you previously gave
• Appeal our decision on a request
• Not be treated unfairly for exercising these rights

Some of these rights are limited by law. We may, for example, withhold certain information for security reasons or where the law requires. If your account is managed by your employer, we may direct you to your administrator for some requests.

12. How to Make a Request, Verification, and Appeals

Making a request
Email support@voyawise.com or write to the address [7901 4TH ST N STE 300 ST. PETERSBURG, FL 33702-US], and mark your request “PRIVACY.” You do not need an account to make a request. We respond within the time required by applicable law.

Verification
We may need to verify your identity before acting. If you have an account, we may verify you through your login and may ask you to sign in again. If you do not have an account, we may ask for your name, email address, phone number, and business address, and match them against our records. In some cases, we may ask for a signed statement that you are the person the request concerns.

Authorized agents
You may have someone act for you. We may require written, signed permission from you, and may ask you to confirm directly with us that you gave it. We may deny a request from an agent who cannot show authorization.

Appeals and concerns
If we deny or limit your request, you may appeal by contacting us, explaining what you believe we did wrong. We respond within the time required by law. If you have a concern or complaint about our privacy practices, please tell us so we can try to fix it.

13. Notice for California Residents

California law gives residents the right to know what we collect, request deletion or correction, opt out of the sale or sharing of personal information for cross-context behavioral advertising, limit the use of sensitive personal information, and not be treated unfairly for exercising these rights. Section 12 explains how to make a request. We do not sell personal information in exchange for money.

Information collected in the past 12 months, and how it was disclosed

Sensitive personal information

California’s “Shine the Light” law also lets California residents ask about our disclosure of personal information to third parties for their own direct marketing purposes. Email us with “California Privacy Request” in the subject line.

14. Consumer Health Data (Washington and Nevada)

This section applies to Washington and Nevada residents and describes the health-related information we handle.

What we collect, and why
We collect health-related information, such as health conditions, accessibility needs, or dietary restrictions, only when you include it in a booking or special request. We use it to relay your request to the relevant travel providers and arrange your accommodation.

Where it comes from
From you, or from the person booking on your behalf, such as a colleague, assistant, or travel administrator.

Who we share it with
We share it with the airlines, hotels, car rental companies, and other travel providers that need it to meet your request. We do not share it with affiliates. We do not sell it.

Your rights
Subject to verification and legal exceptions, you may confirm whether we collect, share, or sell your consumer health data and access it, including a list of third parties we have shared it with and how to contact them. You may also request deletion, withdraw consent, and not be treated unfairly for doing so. Withdrawing consent may mean we cannot fulfill certain requests. To make a request or appeal a denial, use the steps in Section 12.

Third parties, such as advertising and analytics providers, may collect information about your online activity across sites and services over time when you use our Website.

15. Residents of the EEA, UK, and Switzerland

If you live in the European Economic Area, the United Kingdom, or Switzerland, you may have the right to access your data and receive it in a portable format, correct it, request its deletion, restrict or object to its processing (including for direct marketing), withdraw consent, and complain to your local data protection authority. We rely on legal bases such as your consent, contractual necessity (for example, completing bookings and payments), compliance with legal obligations, and our legitimate interests (for example, securing and improving the Services). We do not ordinarily collect special categories of personal data, except where you choose to include health or religious information in a request, in which case your request is your explicit consent to our processing it for that purpose. Contact us to exercise your rights.

16. Children’s Privacy

The Services are for business use and are not directed to children. We do not knowingly collect personal information from anyone under 18. If you think a child has given us information, please contact us, and we will delete it.

17. Third-Party Websites and Services

The Website may link to third-party sites, and airlines, hotels, rental companies, and payment processors have their own privacy practices. This policy does not cover them, and we encourage you to read their policies.

18. Changes to This Policy

We may update this policy when our practices, Services, or the law change. We will post the revised policy on this page with a new effective date. We may also notify you by email if we have your address, and we will give additional notice of material changes where the law requires.

19. Contact Us

VoyaWise
7901 4TH ST N STE 300
ST. PETERSBURG, FL 33702-US
Email: support@voyawise.com
Website: https://www.voyawise.com/